What is the warranty period for TECH-CAST products?
The standard warranty is 12 months from ex-factory date or the BL date under FOB terms. The warranty period may vary based on the negotiated terms of the transaction.
How should I handle a defective product or suspected defective product within the warranty period?
If a product is found to be defective, please contact our sales team to report the issue and send the suspected or defective product back to the TECH-CAST factory. We will conduct a detailed analysis and disassemble the product if necessary. If the analysis reveals an issue with TECH-CAST’s product or materials, we will provide repair or replacement services under the warranty terms. Please do not attempt to rework or disassemble the suspected or defective product on your own.